In this new episode, Thibaut receives Saood Shah, VP Customer Success and Professional Services at Contentful for a conversation on customer success and how this crucial business unit can help sales.
Saood has a strong experience in building professional services units, and more recently, customer success teams.
In this interview, Saood and Thibaut exchange on how sales and customer success work together, especially on the handover and onboarding, churn reduction, and expansion.
You can find Saood on LinkedIn here.
Go check Contentful here.
Enjoy the show!
And, whenever you’re ready… here are 3 ways I can help you crush your sales targets:
1. Grab a free copy of my Ultimate LinkedIn Outreach Sequence
Find out how to get a 55% answer rate and 15% booking rate, using Thibaut’s proven strategies. Grab it here.
2. Find out how to reach 25K+ in monthly sales
If you keep failing at prospecting, I’ve built a free online training to build your success plan. You can signup here.
3. Work with me privately
If you’d like to work directly with me to take over the leaderboard, just book a call here. Tell me a little about what you’re selling and what you’d like to work on together, and I’ll get you all the details!